Conflict Resolution

European Union’s Online Dispute Resolution Platform

Consumers residing in the EU who have had problems with an online purchase made from DSV CBD LAB S.L. may choose to use the European Union’s online dispute resolution platform to try to reach an out-of-court settlement. This platform is accessible through the link: ODR Platform.

Alternative dispute resolution methods

In addition to the aforementioned platform, DSV CBD LAB S.L. offers its clients the possibility of resolving conflicts through mediation or arbitration at the Arbitration Center of the local Chamber of Commerce, offering a quick and less formal process than a trial. To access this service, the customer must send a written request to our customer service email.

Direct contact and complaints

Before proceeding to the use of alternative dispute resolution methods, we urge our customers to contact our customer service directly at info@moodly.com to seek an amicable solution. In the case of complaints, it is important to provide all necessary information and evidence to facilitate a quick resolution of the dispute.